PRIVACY POLICY

Engine Club Calgary Inc.

Last Updated: October 14, 2026

1. INTRODUCTION

Engine Club Calgary Inc. ("Engine Club," "we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website at https://www.engineclubfitness.com, register for an account, purchase a membership, book a fitness class, purchase products, communicate with us, or otherwise use our services (collectively, the "Services").

By accessing or using our Services, you acknowledge the privacy practices described in this Privacy Policy.

We handle personal information in accordance with applicable Canadian privacy legislation, including Alberta's Personal Information Protection Act (PIPA), where applicable.

2. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, or legal obligations.

When changes are made, we will update the "Last Updated" date and publish the revised policy on our website.

Where required by law, we will provide additional notice or obtain consent before implementing material changes to how personal information is handled.

3. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with Engine Club and the Services you use.

Information You Provide Directly

We may collect:

Personal contact information, including your name, email address, phone number, and mailing address.
Account information, including login credentials and membership details.
Booking information, including class reservations, attendance records, and scheduling preferences.
Transaction information, including purchases, billing details, payment confirmations, and transaction history.
Customer service information, including inquiries, feedback, and communications with our team.
Information voluntarily provided when participating in promotions, events, surveys, or other activities.
Health or fitness-related information that you voluntarily provide where necessary to support safe participation in our services.

We collect sensitive information only where appropriate and with any consent required by applicable law.

Information Collected Automatically

When you access our website, we may automatically collect certain technical information, including:

IP address and approximate location derived from technical information.
Browser type and device information.
Pages visited and interactions with our website.
Website usage patterns.
Cookies and similar tracking technologies.

This information helps us maintain website functionality, understand visitor activity, and improve the user experience.

Information Received from Third Parties

We may receive personal information from service providers that support our business, including:

Website hosting and e-commerce providers.
Fitness studio management and class booking platforms.
Payment processors.
Customer communication platforms.
Website analytics and technical service providers.

Any personal information received from third parties will be handled in accordance with this Privacy Policy and applicable privacy legislation.

4. HOW WE USE YOUR PERSONAL INFORMATION

We collect and use personal information for legitimate business purposes, including:

Providing Products and Services

To create and manage accounts, process payments, administer memberships, facilitate class bookings, maintain attendance records, and provide purchased products or services.

Customer Communications

To communicate with you regarding bookings, schedule changes, membership information, transactions, customer support inquiries, and other service-related matters.

Marketing and Promotions

To send promotional communications, updates, special offers, and information about Engine Club events where we have obtained any consent required by applicable law.

Business Operations and Improvements

To evaluate our services, understand customer preferences, improve website functionality, and enhance the overall member experience.

Safety and Security

To protect our facilities, members, staff, systems, and business operations, including preventing fraud and unauthorized activity.

Legal Compliance

To comply with applicable laws, regulations, contractual obligations, and lawful requests.

We will not use personal information for purposes that are materially different from those originally identified without obtaining additional consent where required.

5. SMS COMMUNICATIONS AND MOBILE INFORMATION PRIVACY

If you opt in to receive SMS communications from Engine Club, we may use your mobile phone number to send class reminders, booking confirmations, membership notifications, account updates, promotional offers, and other communications consistent with your consent.

You may opt out of SMS communications at any time by replying STOP to a message you receive from us.

For assistance, reply HELP or contact info@engineclubfitness.com.

Mobile Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, and similar technologies to support functionality, improve performance, analyze visitor activity, and personalize the website experience.

Cookies may help us:

Remember user preferences.
Maintain account functionality.
Understand website traffic and performance.
Improve website navigation.
Measure the effectiveness of marketing activities.

You may adjust your browser settings to reject or remove cookies.

Disabling certain cookies may affect website functionality or prevent some features from operating correctly.

Where required by applicable law, we will obtain consent for the use of non-essential cookies or tracking technologies.

7. HOW WE DISCLOSE PERSONAL INFORMATION

Engine Club may disclose personal information to trusted service providers where reasonably necessary to operate our business and provide requested services.

These may include:

Payment processing providers.
Website hosting and technology providers.
Fitness studio management and booking platforms.
Customer support providers.
Professional advisers where necessary.
Service providers assisting with business operations.

Service providers are expected to handle personal information appropriately and only for authorized purposes.

We may also disclose information where required by law, to respond to lawful requests, protect legal rights, or address legitimate safety and security concerns.

SMS-related consent information and mobile information are subject to the specific restrictions described in Section 5 of this Privacy Policy.

We do not sell personal information to third parties.

8. THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to third-party websites, applications, or online platforms.

These third parties operate independently and may maintain their own privacy policies and terms of service.

Engine Club is not responsible for the privacy practices, security, or content of third-party websites.

We encourage users to review the privacy policies of external websites before providing personal information.

9. USER-GENERATED CONTENT

Certain Engine Club services or online platforms may allow customers to submit reviews, comments, testimonials, or other content.

Information voluntarily shared in public areas may be visible to other users.

Please avoid posting sensitive personal information in publicly accessible areas.

We are not responsible for the actions of third parties who access information that you voluntarily make public.

10. CHILDREN'S PRIVACY

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate authorization or consent where required by law.

If a parent or legal guardian believes that a child has provided personal information without appropriate consent, they may contact us to request that the information be reviewed or deleted.

11. SECURITY OF PERSONAL INFORMATION

Engine Club takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, misuse, loss, or alteration.

These measures may include secure service providers, access restrictions, and appropriate account security practices.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We encourage customers to protect their account credentials and notify us promptly if they suspect unauthorized account activity.

12. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet legal obligations, resolve disputes, and maintain appropriate business records.

Retention periods may vary depending on the type of information, the services provided, and applicable legal requirements.

When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with applicable law and our retention practices.

13. YOUR PRIVACY RIGHTS AND CHOICES

Depending on applicable privacy legislation, you may have rights regarding your personal information, including:

Access to Personal Information

You may request access to personal information that Engine Club maintains about you, subject to applicable legal exceptions.

Correction of Information

You may request corrections to personal information that is inaccurate or incomplete.

Withdrawal of Consent

Where processing relies on your consent, you may withdraw that consent, subject to legal or contractual restrictions and reasonable notice.

Marketing Communications

You may unsubscribe from promotional emails using the unsubscribe link provided in our communications.

You may opt out of SMS communications by replying STOP to messages received from Engine Club.

Deletion Requests

You may request the deletion of personal information, subject to applicable legal obligations and legitimate retention requirements.

To exercise your privacy rights, please contact us at info@engineclubfitness.com.

We may need to verify your identity before processing certain requests.

14. INTERNATIONAL DATA PROCESSING

Some third-party service providers used by Engine Club may process or store information outside Alberta or Canada.

Where personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.

We take reasonable steps to ensure that service providers maintain appropriate safeguards and handle personal information in accordance with applicable privacy requirements.

15. CONSENT

By voluntarily providing personal information to Engine Club, you consent to its collection, use, and disclosure for the purposes identified at the time of collection, subject to applicable privacy laws.

Where express consent is required, including for certain marketing communications, we will obtain that consent through an appropriate opt-in process.

You may withdraw consent where permitted by law by contacting us or using the applicable unsubscribe mechanism.

Withdrawal of consent may affect our ability to provide certain services.

16. CONTACT INFORMATION

If you have questions about this Privacy Policy, our privacy practices, or how your personal information is handled, please contact: